Return and Refund Policy

 

Return, Refund & Cancellation Policy – Toycker.com

Effective Date: 11 August 2025

At Toycker.com, we want every shopping experience to be delightful. However, we understand that there may be situations where you need to return, exchange, or cancel your order. This policy outlines our guidelines for cancellations, returns, exchanges, and refunds.

 

1. Order Cancellation Policy

  • Orders can be cancelled only before they are shipped.

  • Once the product has been dispatched, cancellations through our website will no longer be possible.

  • To request a cancellation, please contact our Customer Care team at customercare@toycker.com or call +91 9925819694 with your order details.

 

2. Return & Exchange Policy

  • Return/Exchange is available for selected products only—eligibility details are mentioned on each product page.

  • Return policies may change without prior notice, so please check the product page at the time of purchase.

  • If our pickup service is not available in your area, you will need to self-ship the product to our office at:

Toycker.com Returns Department
76, Nilam Nagar-2, Nana Varachha, Surat City, Surat, Gujarat, India 395006

  • Return/Exchange charges may apply depending on the reason and product type.

 

Important Notes for Returns

To qualify for a return or exchange:

  1. Items must be unused, unwashed, and in original condition for hygiene and quality reasons.

  2. Products must have original packaging, tags, and labels intact.

  3. Items without original tags or packaging will not be accepted.

  4. Customized or made-to-order products are non-returnable and non-exchangeable.

  5. Return/Exchange requests must be raised within the return period specified on the product page. Requests after this period will not be accepted.

 

3. Refund Policy

At Toycker.com, your satisfaction is important to us. If your return request is approved:

  • Once we receive and inspect the returned item, we will confirm its eligibility.

  • Upon approval, a refund will be initiated to your original payment method within 3 business days.

  • Depending on your payment provider or bank, it may take additional time for the refund to reflect in your account.

 

4. Non-Eligible Items for Return/Refund

  • Products marked as “Final Sale” or “Non-Returnable”.

  • Damaged products caused by misuse, improper handling, or not following care instructions.

  • Products returned without complete packaging or missing accessories.

 

5. Contact Us

For cancellations, return requests, or refund inquiries, reach us at:

Toycker.com – Customer Care
📧 Email: customercare@toycker.com
📞 Phone: +91 9925819694
🏢 Address: 76, Nilam Nagar-2, Nana Varachha, Surat City, Surat, Gujarat, India 395006